Are your sizes exact?
No. Most are only approximate for estimating purposes. A gold ball that is listed at 2mm is not precisely 2mm, only reasonably close. If you are trying to match an earring that you already have, we suggest you go back to the original place of purchase.
Are your prices in retail dollars or wholesale?
All prices shown are retail for our internet sales. We also have displays in various gift shops in the US. For retailers, we offer an entire program for displays and products at wholesale prices.
If you are a retailer and would like more information, please contact us at: firstname.lastname@example.org
What are your choices for method of payment and shipping?
Methods of payment and shipping choices are available at checkout. At this time, we are only shipping US Postal Service First Class at a flat rate of $4.95 per order to keep costs down for our US customers. The method of payment can be any of the following: Visa, MasterCard, Discover, American Express, or PayPal, but only in US dollars.
We do ship internationally! We charge a flat rate of $15.00 per order. This price is to cover all the costs involved. However, we are only shipping to nations that have good trade relations with the USA, such as a free trade agreement. Countries with myriads of fees, taxes, duties, and documentation requirements are simply impossible for us to work with at this time.
For the countries that we ship to, we charge a flat rate of $15.00 US. Unfortunately, we cannot ship to all nations due to various restrictions, some of which include a heavy burden of documentation and extra fees. If your country or province charges extra fees after our shipping, we ask that you be fully aware of this in advance and are prepared to cover those costs yourself. Please don’t be surprised if there are import charges for the delivery of your product if over a certain value. These are things over which we have no control and cannot bundle into our costs or shipping charges. Please be careful to specify your address according to international standards.
Countries that we ship to: Australia, Bahrain, Canada, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, France, Germany, Greenland, Guatemala, Honduras, Hong Kong, Iceland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Portugal, Ireland, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, and United Kingdom.
Do you accept Canadian credit cards and ship to Canada?
Yes! However, our website only accepts payments in US dollars; we encourage you to verify exchange rates and any associated currency fees with your bank.
How does shipping work?
Please allow 2-3 business days to process your order. We are closed Sundays, so for the remaining 6 days we will do our best to get your order shipped quickly. The US Postal Service states that First Class mail can take 3 to 5 business days for delivery. So, it’s possible your order could take 8 days from the day the order is placed until it is delivered. Expect longer delays if the order is placed right before a holiday in the US. If there are any other delays, we will notify our customers on the website or contact you through e-mail. Please be careful to specify your shipping address correctly according to the US Postal Service methods. Most delays are due to incomplete or inaccurate addresses.
What does the confirmation e-mail mean?
You receive a confirmation e-mail to let you know that your order was received. It does not mean that it has shipped yet. Save that e-mail for your records. Your order should arrive within 8 business days barring US holidays. Again, we do not send a confirmation of shipment e-mail at this time, but please feel free to e-mail Customer Service to inquire: email@example.com
Do I need to give you my real phone number and e-mail address?
Yes, please! We are bound by our policy and by law to honor your privacy, so you need not fear to give us your real information. If you provide us with an unverifiable e-mail and phone number, we cannot communicate with you and in some cases cannot process your order. If you provide us a secondary e-mail address and not your primary, communicating updates and status may not be possible. We only call people when the customer requests it to solve a problem, never to market. And we will not sell or rent your information-ever.
How detailed does the shipping address need to be?
Please be careful to give us an exact and full shipping address. Include all details exactly as they should be put on the package to be shipped. Do not leave off any company mail stops, department titles, postal codes, or other details. If we make a clerical error and the shipment is lost, we will bear the responsibility to re-ship without cost to you. If an error or omission in the shipping address from the customers end occurs, we cannot be held responsible to re-ship your order. If the package is returned with a bad address we will do everything necessary to notify you and work towards satisfying the issue.
Do you keep my credit card on file?
No! We don’t even see your credit card number except for the last 4 digits. The company handling the payments does not give us access to your full number at any time. We are only allowed to know the last 4 digits so that we can help you determine which card you used in case a refund is necessary.